Email photo’s of product shortcomings to firstname.lastname@example.org within the first 48 hours of receiving your products. The shipping fee to return will be paid by the customer. All hair/bundles and closures must be returned in original packaging without tampering coloring “finger combing” brushing washing modifying and or altering of any kinds. Upon receiving hair that customer and seller have agreed upon accepting exchange prior to this point customer could possibly be granted a exchange however NO REFUNDS WILL BE GIVEN. If customer has not discussed product shortcomings there will be a possibility that the package will be refused and shipped “Return to sender”.
Custom made items CANNOT be RETURNED….You customized this item specific to your liking. You will have to email a photo with a great detailed explanation as to WHY this item is not to YOUR liking. This item can be returned upon APPROVAL ONLY IF IT IS deemed DEFECTIVE BY the SELLERS.
This collection is a ORDER AT YOUR OWN RISK… we will try to capture the colors you are seeking however due to eyesight and lighting issues HUES will VARY !!!! WE will WORK with you in regards to HUE selection however HUES will vary but not a total contrast of what is seen or even asked for.
Items on the site under THIS COLLECTION and already up for sale is not considered a “customized” item. Customized items are specific to your liking. If these items are deemed customized you will be notified via telephone call and followed up by an email for confirmation or JUST A EMAIL.IF you are unable to be reached this will delay your shipment(s)
WHEN ORDERING FROM THE CANDY COLLECTION PLEASE LEAVE A NUMBER TO CONTACT YOU AS WELL as Check DM’s on Instagram regularly while order is being processed.
Shipping – DO NOT WAIT UNTIL THE LAST MINUTE TO PLACE YOUR ORDER.
ALL ITEMS will be shipped via UPS.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. Incomplete or incorrect address information is the LARGEST cause of shipment delays. Triple check the address you have provided include APT #’s as well as Blvd & or Ave’s to ensure package delivery. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us due to incorrect address listing YOU the customer will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If it is determined that your shipment has been lost there is a possibility a replacement will be sent. This could take 10-14 days.
Once your order is placed and payment processed THERE WILL BE NO CANCELLATIONS/CHARGEBACKS. Orders usually take 3 to 5 days to process (development) however sometimes may be sooner in hopes of expedition. After the order is placed, AGAIN the hair becomes ALL YOURS. Take a photo. Email us. Give Correct address. No refunds. SOME EXCHANGES. CALL US. ENJOY YOUR HAIR
Let other customers know your experience. Good Bad or indifferent. Selfie Season. #WeaveTreats